Terms & conditions of Pusseli Shop

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

The site Pusseli.fi is provided solely for your personal use. You may not use the Site for any commercial purpose.

References in these T&Cs to "we", "us", “Pusseli Shop” and "Pusseli" are to Eläinpalvelu Pusseli, (registered in Finland with VAT number FI27206076), address: Lehdokkitie 4 B 32, 01300 Vantaa.

Personal Information

All personal information you provide us with or that we obtain will be handled by Pusseli as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information to you. The information you provide is only available to Pusseli and Finqu and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Pusseli to delete or correct the information held about you. By accepting the Pusseli Conditions, you agree to the above.


All products remain Pusseli's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Pusseli.

All transfers conducted through Pusseli are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. 

Non-Commercial Use Intent and Compliance with Applicable Export, Import and Sanctions Law(s)

Merchandise available for Purchase from Pusseli is intended for non-commercial use, and purchase of any merchandise for resale purposes is prohibited. Further, by agreeing to these terms and conditions, you are certifying that any items in a Purchase will not be re-exported, sold, or transferred in violation of any applicable laws. Any attempt to have items exported from Finland not in accordance with any applicable law is strictly prohibited. Although we are facilitating a purchase and delivery to you, you are the party importing merchandise into your country (“Importer of Record”) or Consignee, as applicable, and you must comply with all laws and regulations of the country into which the purchased items will be delivered to. It is your responsibility to know the laws of the country into which you will receive the merchandise. By purchasing items hereunder, you are acknowledging that said delivery does not violate any laws or regulations in the country into which the purchased merchandise will be delivered.

Return policy

All sales are final and can’t be returned, unless I have made a mistake in the item description. This is because all these photo jewelry pieces are custom made just for you and I can’t resell them. These custom photo jewelry pieces are therefore Non-Returnable Merchandise.

 If you have a ship-to address in the European Union, you can return ONLY those jewelry pieces that don't have your photo in it (for example dog paw earrings). If you want to return these kind of jewelry pieces without photo, send email at jutta@pusseli.fi and you will get instructions. You have a right to cancel your Purchase and return the merchandise at any time before your order is delivered and within 14 days of the day your received the merchandise. If your order is delivered in multiple shipments, then the 14-day clock starts on the day you received the last item in the order. That returns period may be longer if specifically stated in the International Returns Policy. When canceling a Purchase and returning merchandise that was shipped within the European Union, we will reimburse all payments received from you for the merchandise purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us. 

In order to successfully withdraw from a Purchase, please contact jutta@pusseli.fi for instructions.  You must send back the merchandise to Pusseli (postmarked) within 14 days of notifying us that you are returning the merchandise. You will be responsible for the cost and risk of returning the merchandise to us. You have a legal obligation to take reasonable care of the merchandise purchased while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of your Purchase, from the refund to which you are otherwise entitled. If you cancel a Purchase within the 14-day cooling off period (see above), we will process the refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the merchandise back or, if earlier, the day on which we receive evidence that you have returned the merchandise to the returns address.

Electronic Communications

When you visit the Pusseli.fi or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Limited warranty by Pusseli and limitation of liability

Pusseli provides a limited warranty related exclusively to its storage, handling, and delivery of merchandise as set forth and limited by this section. You acknowledge that Pusseli shall not be responsible for any loss, damage to, or delay in delivery of merchandise you purchase, unless caused by Pusseli during the storage or handling. Pusseli shall have no liability for any delays or failure to ship in the event that any merchandise you purchase from Pusseli is controlled under export controls and/or sanctions laws of Finland such that the merchandise cannot be shipped to you. In addition, Pusseli shall have no liability for damage or delay unless caused by its gross negligence or intentional misconduct. Subject to the foregoing, Pusseli’s liability shall not under any circumstances exceed the actual price paid by you for the product. Notwithstanding the foregoing limited warranty, Pusseli shall not be liable for any indirect, consequential, and special damages, even if you have advised Pusseli of the possibility of such damages.


All content included on the Pusseli.fi, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pusseli or Finqu and protected by the laws of Finland and international copyright laws. The software and compilation of all content on this site is the exclusive property of Pusseli or Finqu and is protected by the copyright laws of Finland and international copyright laws.


These Terms & Conditions state the entire agreement between you and Pusseli, although nothing in this section shall operate to exclude any representation made by Pusseli fraudulently. If any term or condition herein shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining terms shall not in any way be affected or impaired thereby. You and Pusseli agree that it is our mutual intent that these Terms & Conditions, including without limitation any limitation of liability herein, be enforced as written, but otherwise to the maximum extent allowable by law.

Jurisdiction and Applicable Law

The laws Finland, excluding its conflicts-of-law rules, shall govern this Agreement. These Terms & Conditions and the transactions contemplated herein are not and never will be subject to the United Nations Convention on the Uniform Sale of goods or the Uniform Computer Information Transactions Act (prepared by the National Conference of Commissioner on Uniform State Laws) as currently enacted by any jurisdiction or as may be codified or amended from time to time by any jurisdiction. To the extent not prohibited by applicable law, you hereby agree and consent to the exclusive jurisdiction and venue of courts located in Finland, in any action, claim or dispute arising out of or relating to these conditions of us, and you hereby submit to the personal jurisdiction of such courts.


Pusseli uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use Pusseli without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On Pusseli we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Modifications and additional information

Pusseli reserves the right to amend any information, including but not limited to prices, policies, terms & conditions, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Pusseli has the right to cancel the order and refund any amount paid in the best way. Pusseli shall also notify the customer of equivalent replacement products if available.

All enquiries: jutta@pusseli.fi